Jul 05, 2020

Strategic Service Management 1st Edition

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Strategic Service Management is a new approach for competitive success which embraces the major developments in service management thinking over the 1980s. In this volume case studies from a wide variety of industries, both in the private and public sector, focus on the main areas of this approach: creating competitive strategies for a service oriented business; and the process of successful and accelerated strategy implementation.

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Strategic Parts Management is the first area of Strategic Service Management that you have to master. When we break down right part at right place at right time at right price, we see that the first three parts of our definition revolve around parts management. Without a part to sell, there is no service, and price is irrelevant. ...

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Strategic Service Management 1st Edition



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Strategic Service Management 1st Edition